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PREPAID FAQ

PREPAID FAQ

Does PC mobile offer SIM cards?

You can purchase a stand-alone PC mobile SIM card. Our PC mobile SIM cards are $10. These combo SIM cards include both a standard SIM and a micro SIM card, widening your range of phone options. They are available where President’s Choice products are sold and can be found on the side panel of the “Prepaid Cell Phones Express” kiosk. Here is a link to our store locator to find a store location nearest you.

http://pcmobile.ca/store_locator_landing_page.jsp?nt=prepaid&ft=1

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SELF-SERVE

Discontinuation of the old PC mobile Self-Serve option

On June 30, 2017, the current Self-Serve option on your mobile browser will be discontinued. This option is being replaced with a new My PCmobile app which is now available for download – continue reading below for instructions on how to download.

The new My PCmobile app offers:

  • A more user-friendly interface (with a nicer design!)

  • The continued ability to manage your account without incurring any data charges

Download the My PCmobile app for Android devices by clicking on the Google Play icon below (this will redirect you to the Google Play Store).

Click Google Play to download the app: Get it on Google Play     App Icon:


Important: The My PCmobile app is only available on Android devices version 4.1 and higher. If you have an older Android model, you will not be able to download the app on your phone. However, you can still access the app 24/7 by typing mypcmobile.mselfserve.ca/mobile into your phone’s browser. (You can bookmark this site for quick and easy access!)

For the best experience, upgrade your phone to our most recent selection of smartphones and download the new My PCmobile app from the Google Play app store.


It's easy to manage your account 24/7!

You can manage your account balance and expiry date, plus add funds, features and more. Here's how:

  • Call Us: Just dial #PCMO (#7266) FREE from your PC mobile phone or 1-877-284-6361 from any other phone.

  • Go Online: Launch your Internet Browser on your PC mobile phone and click the Self-Serve link
    NOTE – This option will no longer be available as of June 30, 2017. See section above for details ('Discontinuation of the old PC mobile Self-Serve option').

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CDMA NETWORK CHANGE

CDMA Network Change

The CDMA network (an older network technology) will begin shutting down in regions across Canada starting on the following dates:

Start Date Service Discontinuation Regions affected

January 31, 2017

June 30, 2017

Alberta and British Columbia

March 3, 2017

June 30, 2017

Gaspé region in Quebec

June 30, 2017

July 5, 2017

Saskatchewan

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EXTENDED COVERAGE

Extended coverage

The PC mobile HSPA network covers 74% of the population and LTE network covers 59% of the population in Manitoba, with coverage expanding across the province. That coverage is now complemented by extended coverage throughout Manitoba.

Who is extended coverage available to?
Extended coverage is available to PC mobile customers with HSPA/LTE devices for occasional use to complement the customer's usage on the PC mobile network. Extended coverage is not available to Manitoba customers residing outside of the PC mobile footprint; PC mobile only offers new phone numbers and the ability to port in numbers for its own network. See our coverage map for our latest service coverage areas and maps.

What are the usage limitations of extended coverage?
As extended coverage is offered as a complement to PC mobile's own coverage, the majority of your usage on a monthly basis must be within PC mobile's own coverage area. PC mobile may restrict or limit your access to extended coverage if the majority of your usage occurs within extended coverage on an ongoing basis. Usage is subject to PC mobile Terms of Service; see pcmobile.ca/serviceterms

How is usage within extended coverage billed?
Usage within extended coverage is billed as part of your current plan. Just like travelling outside your local area on the PC mobile network, long distance charges apply to incoming calls received while within extended coverage. For outgoing calls, long distance applies if the number called is outside the local calling area of where the call is placed. Long distance charges do not apply if you have the Unlimited Nationwide and Unlimited North American Long Distance Minutes add on. However, regular local airtime rates still apply to these long distance calls.

How will the experience be different within extended coverage? The Network icon will show EXT instead of PC mobile when your usage is occurring within extended coverage. Data speeds will generally be slower and certain services (such as video streaming and the internet) may be limited.

Please note that PC mobile and our roaming partners may, without notice, change networks or geographical coverage areas (both in and out of Canada). PC mobile is not liable for any loss you or anyone else may suffer as a result of any disruptions or outages to the Services, or as a result of any changes to the networks or geographical coverage areas (both in and out of Canada).

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9-1-1 SERVICE

What is 9-1-1 service?

9-1-1 service provides a three-digit code that you may dial from your mobile device during an emergency to reach an emergency operator and access emergency services. Not all municipalities provide 9-1-1 service so it is possible that you may be in an area where 9-1-1 service will not work.

In areas where 9-1-1 service is available, it can be provided in one of the following forms:

  1. Basic 9-1-1 (B9-1-1)
  2. Enhanced 9-1-1 (E9-1-1)

E9-1-1 service is the most common form, but there are areas of Canada where only B9-1-1 service is provided. The differences are explained in the sections below:

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SIM CARDS

Need help to determine which SIM to use? See below:

Phone Type SIM Card Type

Alcatel Pixi 4

Micro SIM

LG F4NR

Regular SIM

LG K4 (2017)

Nano SIM

LG X Power

Nano SIM

Moto G Play

Micro SIM

Samsung Galaxy J1

Nano SIM

ZTE Grand X2

Micro SIM

SIM card quick reference:

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