The extended coverage is for PC mobile postpaid customers with HSPA/LTE devices. Customer’s primary residence and billing address must be within PC mobile’s own HSPA+/LTE network coverage areas when they buy or use the PC mobile service.
Why is the extended coverage only available to eligible customers residing within PC mobile’s own HSPA+/LTE coverage areas?
The extended coverage is provided through our carrier partner. This access is limited to voice, text and data usage. PC mobile is unable to support local number activations outside of our own HSPA+/LTE network.
What's the data speed offered in the extended coverage areas?
The speed available in the extended coverage areas will be lower than what’s available on PC mobile’s own HSPA+/LTE network, resulting in longer loading times for video streaming applications and file downloads in extended coverage areas.
How is usage within the extended coverage billed?
Usage, including long distance, is billed as part of your current plan, and will show as regular usage on your invoice. Use of extended coverage each month is limited to half of your total monthly usage (voice, text and data respectively). If this amount is exceeded, your access to the extended coverage may be turned off.
Will I know how much I have used in the extended coverage areas?
No, this information is not currently available in real time. However, if your extended coverage usage for any service (voice, text or data) has exceeded over half of your total monthly usage for that service, you will be notified before your access to the extended coverage is turned off.
If I use over half of my total voice usage in extended coverage areas, but under half of my text and data, is this within the usage limit?
No. As long as one of these categories of usage exceeds half of your total monthly usage, you have exceeded the usage limit in the extended coverage areas.
Why is the data speed in the extended coverage areas lower and use of extended coverage each month limited to half of my total monthly usage?
We are providing extended coverage through a roaming arrangement with another carrier, allowing us to offer service immediately as we continue to invest millions of dollars to extend the reach of our own network in Manitoba. Providing extended coverage at a lower speed with this usage limit allows PC mobile to provide better coverage quickly without passing on the higher costs associated with providing the service to our customers.