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SERVICE CHANGES & FEES

How do I make changes to my services & is there a cost?

Below is a list of optional services (also called “add-ons”) that are billed on a monthly basis. Taxes are extra. Rates and full service descriptions for available add-ons can be viewed at pcmobile.ca/plans. You may cancel an optional service at any time free of charge by logging onto pcmobile.ca/selfserve or by visiting The Mobile Shop nearest you. You can also call into PC mobile Customer Care and cancel an optional service for a fee (see table below).

Service Customer Service
Fee
Self Serve The Mobile Shop

Bill reprint

$5 per bill copy

Free

N/A

Change phone number

$15 per phone number change

Free

Free

Change rate plan or add-ons

$10 per call

Free

Free

Change SIM card or swap device

$15 per replacement

Free

Free

Unlock device

Free

N/A

N/A

Reconnection

$35 per account

N/A

N/A

Helpful tip

Need More Assistance?

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