CALLING FEATURES

Does my current monthly plan include voicemail and caller ID?

PC mobile includes voicemail 10, caller ID, call waiting, call forwarding & conference calling. Voice Mail 10 is standard voice mail feature that lets you save up to 10 messages.

How do I setup my voicemail?

From your phone dial 1 + your area code + your phone number. You'll hear an automated welcome message. You'll then be asked to create a password, to record your name and record your greeting. If you need assistance, call *611 to speak to a customer service agent.

Voicemail offers the following key features:

Selectable Languages: English or French.
Greetings: One standard greeting, one personal greeting (60 seconds max), one extended-absence greeting (60 seconds max).
Message Storage: Room to store up to 10 messages (5 min/message) for 10 days, and the ability to recover deleted messages; mark messages as private, urgent or anonymous; hear time stamp; use playback control; and save messages over again.
Voice Messaging: Send, reply and forward voice messages.

How do I access my voicemail?

There are two ways you can access your voicemail:

  • From your phone, dial 1 + your area code + your phone number; enter your password and follow the prompts.
  • From a landline or other mobile phone, dial your area code + your phone number; press the star key (*); then enter your password and follow the prompts.

Voicemail Main Menu

1

Review Voice Messages (while reviewing messages) Play Menu (after reviewing messages)

2

Send Voice Messages

3

Check Receipt

4

Personal Options

19

Recover Deleted Messages (before logout)

*

Exit the System

0

Help

Review Voice Messages (while reviewing messages)

1

Rewind

11

Replay

2

Pause

3

Fast Forward

33

Skip to End

4

Slower Speed

5

Date & Time

6

Faster Speed

7

Delete

8

Reply

9

Save

*

Back Up

#

Skip

##

Skip to Saved Message

Play Messages (after reviewing messages)

1

Replay this Message

19

Recover Deleted Messages

2

Play Previous Messages

5

Play Date & Time

6

Forward Copy

7

Delete

8

Reply

9

Save

*

Back Up

#

Skip

##

Skip to Saved Message

 

Send Voice Messages

1

Review Recorded Message

2

Add Recording

5

Delivery Options

7

Delete Recorded Message

#

Send Message Now

Personal Options

1

Notification Options

3

Pager Outcall ON/OFF

4

Set Page Outcall Numbers

5

Notification Schedule

6

Voice Page ON/OFF

2

Administrative Options

1

Password Options

3

Check Receipt

4

Autoplay

5

Day & Time

8

Playback order

3

Greeting/Name Option

1

Select/Record Greeting

2

Play Active Greeting

3

Extended Absence Greeting

4

Record Name

5

Language Option

1

Owner Menu Language

2

Caller Menu Language

How do I know when I have a voicemail message?

If you are in a digital coverage area, you will receive a text message that notifies you of a voicemail message.

If you are in an analog area, you can dial into your mailbox from your phone (1 + your area code + your number) at any time, but you won't get a visual notification until you enter a digital area.

What do I do if I forget my Voicemail password?

You can reset your Voicemail password in Self Serve. If you don't have a Self Serve account, it only takes a few minutes to register.

How do I use conference calling?

There are no standard steps for conference calling because the process is different from phone to phone. Please refer to your phone's user guide.

How does Call Display work?

Call Display shows the phone number of an incoming call, so you can choose whether you want to answer it. In combination with Call Waiting, you will see the identity of an incoming caller even if you are on another call.

If you call a number equipped with Call Display from a digital area, your phone number will be displayed on their Call Display. If you call a number equipped with call Display from a non-digital area, your identity will appear as "Private" or "Out of Area" on their Call Display.

Where is call display available?

When you are in a digital area, your mobile phone will display all incoming callers, including those who call while you are already on the phone with someone. There are a few areas where this service is not yet available, but will be in the future. These exceptions are 250-718 numbers in Kelowna and 250-927 numbers in Parksville. Outside of any digital area, no phone will show Call Display for incoming calls.

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