E911

Where is E911 service available?

PC mobile E911 service is currently accessible in most of Alberta, British Columbia, the Greater Winnipeg area, Ontario, Quebec, New Brunswick, PEI and the Greater Halifax area. E911 is not yet available in Saskatchewan and Newfoundland due to limitations with landline network capabilities.

If E911 is not yet available in your area, you will be able to access it when you roam into PC mobile-supported E911 areas, as well as within other mobile carriers' E911 coverage areas.

How do I make changes to my services & is there a cost?

Below is a list of optional services (also called “add-ons”) that are billed on a monthly basis. Taxes are extra. Rates and full service descriptions for available add-ons can be viewed at pcmobile.ca/plans. You may cancel an optional service at any time free of charge by logging onto pcmobile.ca/selfserve or by visiting The Mobile Shop nearest you. You can also call into PC mobile Customer Care and cancel an optional service for a fee (see table below).

Service

Customer Service Fee

Self Serve

The Mobile Shop

Bill reprint

$5 per bill copy

Free

N/A

Change phone number

$15 per phone number change

Free

Free

Change rate plan or add-ons

$10 per call

Free

Free

Change SIM card or swap device

$15 per replacement

Free

Free

Unlock device

$50 per unlock code

N/A

N/A

Reconnection

$35 per account

What is the government 911-service fee?

This is a monthly tax collected in select provinces for the benefit of local 911 emergency operations centres. The amount of the tax is regulated in each province and the funds collected are used to facilitate local 911 services. Customers in Saskatchewan, Québec, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland and Labrador will be affected. Refer to the table below for specific tax amounts, varying by province:

Province

Monthly Tax for E911 Services

Québec

$0.40

Alberta

$0.44

Saskatchewan

$0.62

New Brunswick

$0.53

Nova Scotia

$0.43

Prince Edward Island

$0.70

Newfoundland and Labrador

$0.75

What is Text with 911

Text with 911 – Emergency services for the Hearing and Speech Impaired

Text with 911 is an emergency texting service for Deaf, Hard of Hearing and Speech Impaired (DHHSI) customers. If you are a DHHSI customer and want to be able to text with a 911 operator:

  • Register for the T911 service today by visiting The Mobile Shop near you or by calling in to Customer Care to add the ‘Text with 9-1-1’ service to your monthly account. Please note that you will be required to agree to the terms of service to use this service.
  • In an emergency, dial 911 on your cell phone to access the 911 center in your area. They will receive an indicator that tells them to communicate with you via text messaging.
  • To dial 911, simply hit the send key, then the digits 9, 1, 1, and the send key again. You must ensure your phone is unlocked to return to the home screen and text message with the operator.
  • Do not send a text message to 911. This is not supported and you will get an error message. You must wait for the 911 operator to initiate the text session with you.
  • Do not end the voice 911 call. It allows the 911 operator to hear the emergency and also receive important information including call back number and location information. When the emergency has ended, you will get a text message indicating the end of the session. You can then end the voice part of the 911 call.
  • A supported handset will be required to use this service. The following mobiles devices support T911:
    • Samsung GALAXY S IIX
    • Samsung Ace IIX
    • Samsung GALAXY S4 Mini
    • Samsung GALAXY S4
    • Moto GTM
    • LG Nexus 4
    • LG Nexus 5
    • BlackBerry Q5
    • BlackBerry Q10
  • More information on T911 is available at: http://www.textwith911.ca
  • Note: This feature is only available to DHHSI customers. You must accept the terms of service to use this service.

T9-1-1 terms of service:

  • T9-1-1 service is not available everywhere. Government agencies are responsible for handling emergency calls, and not all of them are able to support T9-1-1 service. For T9-1-1 coverage areas, see textwith911.ca.  Coverage areas are approximate.
  • The agency handling your T9-1-1 call may not be able to assist you in both official languages.
  • T9-1-1 service relies on text messaging sessions initiated by the government emergency response agency receiving your 911 call. The availability of text messaging service is not guaranteed and is subject to the PC mobile Service Terms.
  • You must have an active PC mobile account to access T9-1-1 service on your PC mobile device. Each device on your account must be individually enabled for T9-1-1 service, if the user is eligible. Please allow 5 days for registration to become effective.
  • Your T9-1-1 registration will not follow if you port your number to another service provider. You must re-register.

Need More Assistance?

Contact PC mobile