Text with 911
- What is Text with 911
Text with 911 – Emergency services for the Hearing and Speech Impaired
Text with 911 is an emergency texting service for Deaf, Hard of Hearing and Speech Impaired (DHHSI) customers. If you are a DHHSI customer and want to be able to text with a 911 operator:
- Registration will commence in the spring of 2014. Please note that you will be required to agree to the terms of service to use this service.
- In an emergency, dial 911 on your cell phone to access the 911 center in your area. They will receive an indicator that tells them to communicate with you via text messaging.
- Monitor the cell phone display to ensure that the call is connected. Shortly after the call is connected, you should receive an initial text message from a 9-1-1 Call Centre. If you do not receive the initial text message within two minutes, you may end the voice call and redial 911.
- The number you will see on your cell phone will have 13 digits and will begin with 555911. This will identify the call centre you are texting with.
- Once the initial text message is received, you should reply to this text message and provide the 9-1-1 Call Taker with the information that they are requesting, such as the nature of the emergency and your location. Keep your text messages brief and concise.
- You should keep the 9-1-1 voice call connected during the entire text messaging session if possible. This will permit the 9-1-1 Call Taker to hear any background noises that can be helpful to assess the emergency, and will provide enhanced 9-1-1 functions.
- Depending on the province that you live in and the emergency services you require, you may be transferred to a new number that begins with 555911 during your T9-1-1 session to access Fire, Police or EMS. Always send your message to the current 555911 number.
- You will know that the T9-1-1 session has been concluded when you receive the message “End of 9-1-1 Call”. If no “End of 9-1-1 Call” or further response is received, you can send a text message asking if the 9-1-1 conversation has ended. If you receive an error message, the T91-1 session has ended.
- After receiving the “End of 9-1-1 Call” message, if you need to further communicate with the 9-1-1 Call Centre, you will need to initiate a new text session by dialing 911 to re-establish contact with the 9-1-1 Call Centre and communicate again by replying to the text message.
- A supported handset will be required to use this service. The following mobiles devices support T911:
- HTC Desire C
- LG Optimus L1 II
- LG Optimus L5
- LG Optimus L5 II
- LG Optimus Net
- Samsung Galaxy 551
- Samsung Momo
- Samsung S275
- Sony Xperia M
- Please consult the Canadian Wireless Telecommunications Association web site for Text With 9-1-1 for an instructional video and other valuable service information.
Important Tips for T9-1-1 Users
- T9-1-1 users should be aware that text messaging is considered a “best efforts” service and there is no guarantee a text message will be sent, delivered or received in a timely manner. In the unlikely event that this happens, re-send the message.
- Providing location information and the nature of the emergency in the first message is imperative. The 9-1-1 Call Taker may receive an approximate location of your cell phone with your 9-1-1 call, however it is important for the caller to confirm the location of the emergency.
- Text messages should be brief and concise.
- Text abbreviations and slang should never be used so that the intent of the dialog can be as clear as possible.
- T9-1-1 should only be used for emergency situations that require a response from police, fire or emergency medical services.
Note: This feature is only available to DHHSI customers. You must accept the terms of service to use this service.
T9-1-1 terms of service:
- T9-1-1 service is not available everywhere. Government agencies are responsible for handling emergency calls, and not all of them are able to support T9-1-1 service. For T9-1-1 coverage areas, please consult the Canadian Wireless Telecommunications Association website for Text with 9-1-1. Coverage areas are approximate.
- The T-91-1 Call Taker will attempt to communicate to you via text messages in the language associated with your mobile subscription. If they language associated with your mobile subscription is not correct, please contact Client Care. The agency handling your T9-1-1 call may not be able to assist you in both official languages.
- T9-1-1 service relies on text messaging sessions initiated by the government emergency response agency receiving your 911 call. The availability of text messaging service is not guaranteed and is subject to the PC mobile Service Terms.
- You must have an active PC mobile account to access T9-1-1 service on your PC mobile device. Each device on your account must be individually enabled for T9-1-1 service, if the user is eligible. Please allow 5 days for registration to become effective.
- Your T9-1-1 registration will not follow if you port your number to another service provider. You must re-register.
If you have Postpaid services with PC mobile, click here.
Register for T911:
To Register for T911, fill out the T911 Registration Form.