Terms of Service
PC Mobile Terms of Service
Thanks for choosing PC mobile.
Service Terms between You and PC mobile
On February 1, 2014, changes to the Service Terms will become effective. The changes are shown in bold in the text that follows.
What are the PC mobile Service Terms?
These Service Terms describe your wireless voice and data services and cover the use of your device and account, billing and warranty information, your privacy rights and service cancellation. As part of our commitment to putting customers first, we want to make sure that we are clear and transparent in helping you fully understand what PC mobile provides. By using our services, you agree to the terms and conditions outlined below.
As you read through these Service Terms, please note that:
- “I,” “me,” “your” and “you” refer to the PC mobile customer who is responsible for the account;
- “We,” “us,” “our” and “PC mobile” refer to TELUS Communications Company. PC® is a trade-mark of Loblaws Inc. (“Loblaw”) used under license. “PC mobile” is a business name of Loblaw;
- “Device” means any type of wireless telecommunications device that you use to access the PC mobile service, including mobile phones, tablets, Internet keys and more;
- “Service” means the wireless voice and data services that PC mobile provides within the PC mobile mobility coverage area, and includes wifi Internet access service where available through PC mobile’s wireless network access points; and
- “Service period” means the term commitment as indicated on your Agreement.
Can PC mobile change the terms of service in my Agreement?
Yes, PC mobile has the right to change any of the terms that are outlined in your Agreement, except those covered by the Price Guarantee, which we will not change without your consent.
Before we make any changes, we will give you at least thirty days’ written notice, by bill message, text message or email. The notice will include a copy of the new service term or of the new and former versions of a modified service term, the date that the change will occur and a description of your rights to cancel service (if applicable and as required by law).
What if I do not agree with the changes that PC mobile makes to my Agreement?
If you do not agree with a change that affects the Price Guarantee, you may cancel your service by providing a notice to PC mobile within thirty days of the effective date of the change. If the change we make increases your obligation or reduces ours, cancellation fees will not apply. If you do not agree with changes related to an optional feature, you may cancel the feature without penalty.
If you continue to use the service after thirty days from the effective date indicated in the notice, the new service term will become effective.
Can I transfer my Agreement to someone else?
You may not transfer the Agreement to anyone else.
Who is responsible for complying with the PC mobile Service Terms?
On a PC mobile account with multiple users, both the account owner and the actual user of the service are responsible for complying with the Service Terms.
Can any of these Service Terms be void?
It is possible for one or more of the Service Terms to be or become void, prohibited or unenforceable (for example, as a result of a new interpretation of the law). In this case, the particular service term(s) will not apply, but the remaining terms will continue to be binding for both you and PC mobile.
Your PC mobile Services
What limits apply to my use of the PC mobile service?
You can only use PC mobile services for your own individual use with compatible devices and in compliance with the law. You also agree not to:
- Resell the service or receive any charge or benefit for the use of the service by any third party;
- Use the service to send any threatening or obscene material or to harass, embarrass or invade the privacy of another person;
- Engage in any activity that could compromise the security of the service or any network or computers on the Internet, or that could interfere with the services of any Internet access provider;
- Use the service in any way that requires excessive network capacity or that may adversely affect other PC mobile customers or the service;
- Copy or change the identification functions of the service or your device, or permit anyone other than a PC mobile authorized person to do so;
- Threaten, abuse or harass any PC mobile Customer Service Rep;
- Use a device that has been reported lost or stolen to any wireless service provider.
Where will I have coverage?
PC mobile service covers almost all of the populated areas in Canada and gives you access to extensive roaming coverage worldwide. Coverage areas and the connectivity in these areas will depend on the availability of network facilities. These are subject to change from time to time without notice.
Can I stay connected when I travel outside of Canada?
Roaming services are available on compatible network technology and are provided when you are outside of Canada in places where PC mobile has roaming agreements with other telecommunications companies. Roaming service areas may vary without notice. There may also be times when you are charged for roaming while still within PC mobile coverage areas. This will happen if your device’s radio signal is picked up by a cell tower located in the coverage area of another wireless service provider.
When you are roaming, you will be connected using the services of another wireless service provider. As a result, you will be responsible for all applicable charges, and are subject to the terms and conditions of the service as imposed by that other provider (these may include limitations of liability and possibly the provision of unwanted services and content). To check the network availability and rates in different countries, visit pcmobile.ca/travelling. Please keep in mind that special numbers for emergency services and operator assistance may vary by country, so dialling the numbers that you use in Canada may not work. It is your responsibility to look up and use country-specific numbers when roaming outside of Canada.
Will my PC mobile services always work in PC mobile coverage areas?
We monitor our networks to keep them running continuously. However, there are times when PC mobile must temporarily suspend or restrict the service to maintain, restore or repair the network. Also, to ensure fair network access to all users, PC mobile may manage network resources using methods including, but not limited to:
- Allocation of bandwidth, which may limit the availability or speed of data service;
- Filtering for spam and malicious content, which may occasionally result in unintended blocking of inoffensive content; and
- Restricting the network access available to specific transmission protocols.
For a description of PC mobile’s network management practices please see pcmobile.ca/optimization.
In addition, service failures or interruptions can occur due to events beyond PC mobile’s reasonable control. These may include:
- Atmospheric conditions (including solar activities);
- Physical obstacles interfering with the transmission of radio signals;
- Limitations on the capacity of the network to carry traffic from all nearby users;
- Technical limitations of the systems of other telecommunications companies or limitations of the interconnection of transmission facilities;
- Defects or failures in network equipment; or
- Emergency or public safety requirements.
Do I own my wireless telephone number?
You have the right to take (or “port”) your phone number to another Canadian telecommunications service provider. However, please note that you do not own your number. This means that if you leave PC mobile and choose not to take your phone number with you we have the right to assign your number to another customer.
You also do not own any group or private direct-connect number, IP address, network equipment identifier, domain name, email address or other identifier assigned by PC mobile. We may, after giving you at least thirty days’ notice, change any such numbers without liability.
Do I need to pay a deposit to use my PC mobile services?
We may require a security deposit or apply a spending limit on your account because of a credit check or your payment history. If you keep your account active and current for twelve consecutive months, this deposit will be returned to you as a bill credit. If you cancel your PC mobile account, we will refund the deposit, minus any amount that you may owe (which may include late payment and cancellation charges).
PC mobile may apply the deposit at any time to amounts that you owe for your mobility services, under this Agreement or any other service agreement you have with us. If your deposit is used to pay an overdue account, we will send you a notice informing you of the payment. You must then replenish the deposit and we will give you ten days to do so from the date indicated on the notice.
Your wireless device(s)
Can I use any device with my PC mobile service?
Although PC mobile networks are able to support a wide range of devices, not all devices will work on our networks. Your wireless device and software must meet PC mobile standards to access our service and operate properly with our service. Such standards may change from time to time at our sole discretion, and you are responsible for updating your device and software as necessary to meet these standards. PC mobile may also remotely update or change the software and settings on your device at any time without notice to ensure that it continues to operate properly on our service. A device that has been reported lost or stolen cannot be used with the service.
Your PC mobile account
Who is responsible if someone else uses my account?
You are responsible for your account and for the activities of anyone who uses it. To prevent unauthorized use, you must maintain the confidentiality of the login names, passwords and other identification methods that you use to access your account.
If any person makes a claim against PC mobile in connection with the use of our service or of any device on your account, you will indemnify PC mobile against any loss or expense that PC mobile may incur, including any judgment made against us.
How does PC mobile manage user content?
The Internet can be used to spread viruses and other malicious content. PC mobile has the right, but not the obligation, to monitor or log any PC mobile Internet site or use of the service. This allows us to enhance operating efficiencies and to protect PC mobile and its customers from spam, malicious content and other unlawful activity. If we believe any Internet capability or data accessed through our service is in violation of any of the Service Terms, we have the right to remove or block it.
To enable you to post content on the Internet using the service, you grant PC mobile and PC mobile’s service providers a worldwide, royalty-free, unrestricted license to use, copy, adapt, transmit, display, communicate and create compilations and derivative works from this content.
How long does PC mobile keep content on my account?
PC mobile may delete, without notice, messages and emails that have been stored on your account for more than thirty days. PC mobile may also delete, without notice, any user content stored by or for PC mobile that is not accessed in a thirty-day period and all third-party content that has not been accessed for more than ninety days. PC mobile is not responsible for the actions of any third-party service, application or content provider.
Your PC mobile bill
What is included in my monthly bill?
Your bill can include charges for voice calls (including long distance), messaging, data use and purchases that you are entitled to charge to your PC mobile account. Your chosen rate plans and features are billed one month in arrears. All usage that exceeds the limits of your rate plan or features is also billed in arrears. You may also see other fees for administrative services, such as bill reprints that you request.
The following explains what is covered under “voice calls” and “data” on your bill:
Charges for voice calls are based on the airtime used when you make and receive calls on your mobile phone. Voice airtime is calculated, for both incoming and outgoing calls, from the time the call is initiated to the time it is disconnected, including the time used to route the call through the network and any ring time. The airtime for each voice call is rounded up to the nearest minute unless your rate plan or feature states otherwise.
Long distance charges are incurred when you make voice calls from one local calling area to another and also for all calls you receive when outside your local calling area. Long distance calls may include the local minutes of your plan and may result in charges for the local airtime minutes that exceed your rate plan or features. If your device’s radio signal is picked up by a cellular tower outside of your local calling area, the call may be treated as long distance.
PC mobile advertises all our data rates in megabytes. To accurately charge you for your data usage, all usage within Canada and the United States is calculated and billed by kilobytes per session (1024 KB =1 MB). When roaming outside of Canada and the United States, each data session is rounded to units of 20 kilobytes per session. Data rates and billing may vary depending on your selected rate plan and features.
Any purchases you make from a third party and charge to your PC mobile account are subject to the terms and conditions imposed by that third party. PC mobile only provides a means of payment and does not accept any responsibility for the product or service provided.
How are rate plans and features charged?
Recurring rate plan and feature charges are billed one month in arrears, so your monthly bill will have rate plan and feature charges incurred for the previous month. If you change your rate plan or features during your billing cycle, the corresponding charges will be applied for the portion of the month during which the new rate plan or feature was active on your account.
How is extra usage charged?
Pay-per-use rates apply to usage that exceeds the coverage outlined in your rate plan or features. If you make a change during your billing cycle that affects the applicable pay-per-use rates, the new rate will apply from the date that you make the change.
When and how will I receive my bill?
You will receive your monthly bill either by mail or online. All amounts owing to PC mobile are due on:
- The day you receive your bill if you get a PC mobile paper bill; or
- The day your bill is posted online if you get an electronic bill (E-Bill).
You can register for E-Bill notifications in order to receive an email or text message informing you that your bill has been posted online.
Your bill tells you how much to pay and when that payment must reach PC mobile to avoid late payment charges.
What if I don’t pay my bill in time?
If your payment is not received by the date indicated on your bill, a late payment charge will apply. Late payment charges are two percent per month (26.82% per year) on your total unpaid amount.
What charges apply if my payment is returned and marked unpaid?
Payments returned due to insufficient or unavailable funds in your chequing account are subject to the return payment fee specified on your bill or at pcmobile.ca/fees.
What if I do not understand or disagree with a charge on my bill?
To ensure that you have time to confirm that the charges on your bill are correct, we give you thirty days from the date you receive your bill to review your charges and contact PC mobile with any dispute. After the thirty days, all amounts appearing on your bill are deemed to be valid.
How does billing work if I sign up for pre-authorized payments?
If you choose pre-authorized payments, we will automatically withdraw the amount owing to PC mobile each month from your credit card or bank account. PC mobile will not send you a notice in advance of the amount and date of the debits from your account, although you will continue to receive a bill for your records.
Do I still have to pay my bill if my device is lost or stolen?
If your device is lost or stolen, please contact PC mobile immediately. You will continue to be responsible for the use of your device until you notify us. Following notification of the loss or theft, you will no longer be responsible for usage charges. However, you will remain responsible for all regular recurring charges, such as your rate plan fee.
Are there any warranties on my PC mobile service?
Since wireless telecommunications are delivered by radio waves, they are subject to factors that cannot reasonably be controlled. For this reason, PC mobile does not guarantee timely, secure, error-free or uninterrupted service or that you will always receive your messages or data. To the extent permitted by law, legal warranties and conditions (implied or statutory) do not apply to the service.
Are there any warranties on the device that I bought from PC mobile?
Your device is subject to the manufacturer’s warranty, which is included in the package that came with your device. Please review the terms of the manufacturer’s warranty to understand the protection it provides and the actions that may void your warranty.
What limitations apply to any claim made against PC mobile?
PC mobile is not responsible for:
- Libel, slander, defamation or the infringement of copyright arising from material or messages transmitted from your property or premises or recorded by your equipment or PC mobile’s equipment;
- Damages arising out of your act, default, neglect or omission in the use or operation of equipment provided by PC mobile;
- Damages arising out of the transmission of material or messages over the PC mobile network on your behalf, which is in any way unlawful; or
- Any act, omission or negligence of other companies or telecommunications systems in relation to the provision of the service to you, when the facilities of such other companies or telecommunications systems are used to establish connections to or from facilities and equipment controlled by you.
To the fullest extent permitted by law, PC mobile will not be liable to you or to any other person for any damages or expenses (including loss of profits, loss of earnings, loss of business opportunities, loss of data, economic loss or other similar loss, or punitive damages) arising out of or in connection with the use or failure of the service, whether caused by negligence or otherwise, and whether claimed in contract, tort or otherwise.
These limitations of liability extend to the benefit of third-party providers of audio or audiovisual programming services delivered to your device through the service. In the case of the provision of emergency services on a mandatory basis, our liability to you, except in cases where negligence on the part of PC mobile results in physical injury, death or damage to your property or premises, is limited to the greater of twenty dollars and three times the amount you would otherwise be entitled to receive as a refund for the provision of defective service under your Agreement.
None of the limitations of liability stated above apply in cases of deliberate fault, gross negligence or anti-competitive conduct on the part of PC mobile in cases of breach of contract where the breach results from our gross negligence.
How does PC mobile protect my privacy?
All information that PC mobile keeps with respect to you and your service, other than your name and address, is confidential. Unless you provide your express consent or unless disclosure is required under the law, your information may not be disclosed by PC mobile to anyone, other than:
- You or a person who, in the reasonable judgement of PC mobile, is seeking the information as your agent;
- Another telecommunications company, but only if the information is used to establish or to efficiently provide telecommunications service, if the disclosure is made on a confidential basis, and if the information is used solely for that purpose;
- An affiliate involved in supplying you with telecommunications and/or broadcasting services, provided the information is required for that purpose and disclosure is made on a confidential basis with the information used only for that purpose;
- A directory or listing service company for the purpose of listing your name, address and phone number if you consent and if that company agrees to use the information only for that purpose;
- An agent used by PC mobile to evaluate your credit or collect outstanding balances owed to PC mobile by you, if the agent requires the information and agrees to use the information only for those purposes;
- A public authority or its agent if PC mobile reasonably believes that there is imminent danger to life or property that could be avoided or minimized by disclosure of the information;
- A law enforcement agency if PC mobile reasonably believes that you or anyone using your device is engaged in fraudulent or unlawful activities against PC mobile.
By “express consent,” we mean:
- Written consent;
- Oral confirmation verified by an independent third party;
- Electronic confirmation through the use of a toll-free number;
- Electronic confirmation via the Internet;
- Oral consent, where an audio recording of the consent is retained by PC mobile; or
- Consent through other methods, as long as an objective documented record of your consent is created by you or by an independent third party.
PC mobile’s liability for disclosure of information contrary to these Service Terms is not limited by the limitation of liability set out above. You may inspect any PC mobile’s records related to the provision of your service provided that you pay PC mobile’s related extraordinary costs. You may request that your name and address not be included on any list provided to any other person or used by PC mobile.
Why does PC mobile collect my personal information?
We collect your information to:
- Establish and maintain a commercial relationship with you and provide ongoing service;
- Understand your needs and preferences;
- Develop, enhance, market or provide products and services;
- Manage and develop our business and operations;
- Meet legal and regulatory requirements.
Why will PC mobile transfer my personal information to Loblaw?
We will transfer your information to Loblaws Inc. and its affiliates (“Loblaw”) so they can:
- Provide you with advertising and promotional material associated with your PC mobile services and with Loblaw’s other products and services.
- Analyze such information to gain a better understanding of your needs and preferences in order to develop and enhance the PC mobile services.
Ending your services with PC mobile
If I have a term contract with PC mobile, is my service automatically cancelled at the end of the service period?
No. Your service will continue on a month-to-month basis, until you notify PC mobile that you wish to cancel service or renew your Agreement. The terms and conditions of your Agreement, including all rates and charges, will apply to your month-to-month service. Promotional features, offered free or at a reduced rate during your service period, will not be automatically renewed with month-to-month service.
Can I cancel my service at any time?
Yes. To cancel your service, contact PC mobile with the date you want the cancellation to be effective. Cancellation fees may apply.
Can I take my number to another provider?
Yes, you have the right to take or “port” your number to another Canadian telecommunications company.
Can PC mobile cancel my service?
PC mobile will only suspend or cancel your service if you have not complied with the terms of this Agreement or any other service agreement you have with us (or if PC mobile reasonably believes that either may occur). While your service is suspended, you remain responsible for all regularly recurring charges. You will also be charged a reconnection fee as specified on your bill to reconnect a suspended service.
What charges am I responsible for when my service ends with PC mobile?
If you cancel your service or if PC mobile cancels it for any reason, you remain responsible for all amounts chargeable to your account up to the time the service is cancelled. This includes the device subsidy balance remaining on your account as well as any outstanding recurring charges or usage charges. Any credit balance under five dollars will not be refunded when your service is cancelled.
For business customers
What do I need to do to make a claim?
If you are a business customer, any claim, other than the collection of amounts owing to PC mobile, relating to (i) your Agreement; (ii) use of the device or the service; (iii) sales materials or advertising relating to the device or the service; or (iv) relationships with third parties arising through use of the service, must be referred to private and confidential arbitration before a single arbitrator chosen by the parties. The expense of arbitration will be shared equally.
Notice to arbitrate a claim should be sent to PC mobile, 200 Consilium Place, Suite 1600, Scarborough, Ontario, M1H 3J3, Attention: General Counsel. The arbitration will be conducted in accordance with the current rules relating to commercial arbitration in the province in which you reside. Additionally, you waive any right you may have to start or participate in any class action against PC mobile or Loblaw, and you agree to opt out of any class proceeding against PC mobile or Loblaw.
The agreement between you (“Customer” or “you”), PC® mobile, a division of Loblaws Inc. (“PC mobile”), and Bell Mobility Inc. (“Bell” or “Bell Mobility” and together with PC mobile, “we”,“us” or “our”) includes the following documents, as they may apply to you:
- a summary setting out critical information about what you are signing up for;
- an agreement page so you can signify your agreement to our terms; and
- the actual terms of service spelling out your, and our, obligations (including the schedules attached) (“Terms of Service” and “Schedules”)
(together the “Agreement”).
You should review the entire Agreement. All of the parts are important and together create a legal contract that applies to you once you have accepted it. To help you to understand your rights and obligations under this Agreement, these Terms of Service are written in a question and answer format. At the end of these Terms of Service you’ll find PC mobile’s contact information.
This Agreement is for any prepaid (“Prepaid”) wireless telecommunications services for PC mobile provided by or through Bell Mobility, including voice, text, data (including content) or other Prepaid services, and account administration (for example, account changes and Customer support) (together the “Services”). This Agreement also applies to any wireless device (“Device”) to be used with the Services. Only PC mobile issued Prepaid subscriber identity module cards (“SIM Cards”), which are required to connect your Device to Bell networks (the “Networks” and each, a “Network”), can be activated for use with the Services.
You (a) click “I Agree” or perform any other form of electronic acceptance; (b) verbally agree to enter into this Agreement; or (c) activate or use the Services.
Your Communication Preferences
How does PC mobile market products and services to me?
PC mobile markets products and services to you in many ways, including electronically and over your Device. You can choose how you wish to receive marketing communications from PC mobile and Loblaws Inc. as set out below.
Electronic Communications: When you become a customer, unless you unsubscribe or withdraw your consent at a later date, you consent to PC mobile, Loblaws Inc. (together “Loblaw”) sending you commercial electronic messages about offers we think may be of interest to you about PC mobiles products and services and the products and services of Loblaw. ;
Telemarketing and Automatic Dialers: Unless you decline or withdraw your consent at a later date, you agree that PC mobile may contact you by phone at your mobile number (and/or at any other contact numbers which you provide from time to time), and by using automated dialling and/or announcing devices, to inform you of new offers and promotions, including but not limited to telemarketing messages.
If you do not wish to receive such communications or allow the use of your information for these purposes, please visit pcmobile.ca/preferencesor contact PC mobile’s Customer service center call #7266 at no charge from your Device, or 1-877-284-6361 toll free, Monday to Friday from 8:30 a.m. to 9 p.m., Saturday from 9 a.m. to 6 p.m. or Sunday from 11:30 a.m. to 5 p.m. in your province/territory of residence to change your preferences.
Where are the Services available?
Visit pcmobile.ca/prepaidcoverage for our latest service coverage areas and maps. Note that Bell and its roaming partners may, without notice, change Networks or geographical coverage areas (both in and out of Canada) and remember that we aren’t liable for any loss you or anyone else may suffer as a result of any disruptions or outages to the Services, or as a result of any changes to the Networks or geographical coverage areas (both in and out of Canada).
As fast as our technology and ability allow. We don’t guarantee the Services will achieve peak speeds. Bell may deliver your Services from its different Networks (including mobile networks and WiFi networks) in order to facilitate optimal Network performance. If you violate Bell’s Responsible Use of Services policy (“Responsible Use Policy”) in Schedule A, then Bell may reduce your speed for Network management purposes. You should review the Responsible Use Policy in greater detail.
No. Bell provides 9-1-1 emergency call routing Service (“9-1-1 Service”), which may not always work for a variety of reasons. Also, 9-1-1 Service does not work with all Devices: data-only Devices like tablets, modems and turbo sticks/hubs can’t be used to call or access 9-1-1. While Bell provides emergency call routing when the 9-1-1 Service is available and the Device is capable, it is your local government that provides the 9-1-1 emergency response services. If you live in an area where 9-1-1 emergency response services are not available, then your call may not be routed to a live operator. Contact your local government for additional information. For an explanation about enhanced mobile emergency call routing such as e-9-1-1 Service and information about where e-9-1-1 Service might be available, please visit pcmobile.ca/prepaid911. We are not responsible for any inability to access 9-1-1 Service, to the extent permitted by applicable law.
What is the length of my Services term?
Month-to-month, unless you agree to a different period.
What is the difference between a Rate plan, an Add-on and Pay-Per-Use Services?
PC mobile provides you with a variety of subscription options when ordering Services. You can subscribe to a pre-defined bundle of Services (your “Rate Plan”), add features (not within the bundle) that interest you (an “Add-on”), and have the additional option of using and paying for certain Services as-needed (“Pay-Per-Use”). The amount you must pay for any use of the Services (your “Charges”) will vary depending on the combination of Services you select. Any usage over and above that which is included in your Rate Plan or Add-on is additional usage (“Additional Usage”) and will be charged in accordance with Section 9 . Remember that you are responsible for choosing the combination of Services that is most appropriate to your needs.
You will pay extra for that. Additional Usage will be charged to you at the Pay-Per-Use rates published on pcmobile.ca/prepaidplans, unless your Rate Plan or your selected Add-ons specify a different rate (which may change over time in accordance with Section 41).
Will I have to pay any fees in addition to the Charges described above?
There may indeed be cases where additional fees (“Fees”) apply. Visit pcmobile.ca/prepaidfaq for additional information. Fees are usually charged separately from your Rate Plan and may be changed from time to time in acccordance with Section 41.
How does PC mobile help me to manage my account?
Visit pcmobile.ca/prepaidfaq for our self-serve options or contact PC mobile's Customer service centre at 1-877-284-6361.
How are my usage Charges calculated?
It depends on the Service being used.
Voice: Both local and long distance calls are rounded up to the nearest minute, unless otherwise stated. Time begins when you initiate a call (for example, by pressing “Send”) or, for calls you receive, from the moment the call request connects to the Network (which may be before the Device rings) until the time the activity is disconnected (for example, by pressing “End”). If you call a phone number outside of your local coverage area or if you receive a phone call when outside your local coverage area you may be charged for long distance Services. Airtime and long-distance Charges also apply to call-forwarding. For an explanation of local and long distance coverage areas, visit pcmobile.ca/prepaidcoverage.
Text: PC mobile counts your incoming and outgoing text messages. Long text messages may be broken up into smaller segments, in which case you will be charged per segment. There may be circumstances where your Device is inactive and incoming text messages are received by the Networks but cannot be delivered to your Device. Applicable text Charges continue to apply and you will be billed for those text messages even if you do not immediately receive them. Interactive text messages (also known as premium short code messages) are billed outside of normal text message Charges and additional Fees apply. Premium short code messages can be stopped by replying to a message with the word STOP. Visit pcmobile.ca/prepaidfaq for further information.
Data: Data usage is rounded up to the nearest kilobyte, unless otherwise stated. Applicable data Charges apply from the moment a data transmission starts and are measured by the data sent and received by the Networks in connection with such transmission, whether or not the data request is successfully completed. This means that usage details that you see on your account may be greater than the data actually received by your Device in connection with the Services. Certain Rate Plans or Add-ons that include data may apply to on-Device transmissions only.
Roaming: You’re “roaming” whenever your Device has to use another wireless service provider’s network to send or receive voice, text or data transmissions. Roaming can occur in Canada or, solely with certain legacy Add-ons and with specific Devices, in the US. Your Device can not be used to roam internationally. Rounding practices for U.S. voice and data roaming may vary depending on how the wireless service provider permitting you to access their network calculates usage. For more information and for current roaming rate Charges, visit pcmobile.ca/prepaidroaming.
What if I move?
Certain Rate Plans may only be available in certain locations. If you move to a different location than the one indicated on your account and wish to continue your Services, you may need to change your Rate Plan and/or your mobile number.
No. You do not own or acquire any right in any assigned mobile number or identifier for Services (e.g. IP address, email address,web space URL, host name, Internet fax). We may, at any time and without liability, change or withdraw any number or identifier assigned to you. Your mobile number may be automatically transmitted to the person you call, other carriers or to us. You can block this display either permanently or on a per-call basis at any time in accordance wtih the instructions posted from time to time on pcmobile.ca/prepaidfaq.
Can I keep my mobile number?
Transfers to PC mobile. We will ask your existing service provider to “transfer-in” or “port-in” your existing mobile number if you: (i) confirm that you have the right to make the request; (ii) authorize us to share with your existing service provider your information relevant to the transfer request (which may include personal information); and (iii) complete and sign any required request form. You are responsible for payment of fees and taxes owed to your existing service provider.
Transfers from PC mobile. If you or your new service provider asks us to and your assigned account and mobile number are active, we will, process a “transfer-out” or “port-out” request for your mobile number to your new service provider. Please refer to Section 43 to understand how to end your Agreement.
We are not responsible for any interruption, disruption or disconnection of any services associated with the mobile number which is the subject of a transfer request. A “transfer” of a mobile number does not include the transfer of any associated services (including voicemails), or devices.
You are responsible for the protection of your account(s) and password(s) and for all use of your account, the Services and your Device by yourself and any other users (authorized or not). You are responsible to back up and safeguard your data, including your text, email and voicemail messages. We may also require that you take proactive measures to protect your Device (such as, for example, updating software). We may delete your data and reset your Device to factory settings in certain circumstances.
We work hard to ensure the continuous, efficient operation of the Services and enforce the rules contained in the Responsible Use Policy, with which you must comply. We may, but is not required to, monitor (electronically or otherwise) or investigate your use of Services and Networks, including Device location, Network consumption or your content. We may disclose any information necessary to satisfy any law, regulation, governmental or other lawful request from any applicable jurisdiction or as necessary to operate and optimize Services and to protect itself or others and ensure Services are not being used contrary to the Responsible Use Policy.
Am I responsible for content that I provide in connection with the Services?
Yes. It is your responsibility to ensure that you have the rights to any content you post, upload, store, transmit or communicate to others using the Services, including data, documents, videos, music, photos, etc. We are not liable for the unauthorized use or distribution of this content (including third-party content).
Can PC mobile or Bell use my content?
Only as required to provide the Services. In providing the Services, we may need to use, copy, adapt, transmit, display, publish and perform, distribute and create compilations and derivative works from your content. By agreeing to receive the Services, you agree to waive your moral rights and you authorize us to perform these activities in relation to your content anywhere in the world. You acknowledge that we may store your content so you can access it, but that if you fail to access such content within a certain period of time (as determined by us), or if the applicable Service is modified or terminated, we may delete it without notice to you.
What happens to my content if I change or replace my Device?
If you plan to stop using your Device, it is your responsibility to delete any personal information and content it contains. To do so, you must reset the Device to factory settings. Visit pcmobile.ca/prepaidfaq to find out how. If you upgrade or replace your Device, PC mobile may not be able to transfer your content. If your content is important to you, then ask whether the content can be transferred.
How are required updates installed on my Device?
We may update the software, features and settings on your Device and/or SIM Card wirelessly as necessary, without notice, and you agree that these updates may be required in order to continue receiving the Services.
Can I unlock my Device and is there a Fee?
If your Device was purchased from PC mobile at full retail price or you brought your own Device (originally purchased from PC mobile), your Device can be unlocked upon request and payment of an unlocking Fee of $50.00, plus applicable taxes. Visit pcmobile.ca/prepaidfaq for details.
What is PC mobile’s return policy?
If you purchase a Device from PC mobile which does not meet your needs, you may return your Device to PC mobile if the Device: (a) is returned within 15 calendar days of the start date; and (b) is in “near new” condition with the original packaging, manuals and accessories. SIM Cards are not returnable once the packaging has been opened or the SIM Card is activated. If you are a person with a disability, your Device may be returned in “near new” condition with the original packaging, manuals and accessories within 30 calendar days of the start date.
As soon as you let us know that your Device has been lost or stolen, we can suspend your Service. If you report your Device as lost or stolen, and PC mobile has not been notified of its return within a specified time period, then the Device may be permanently disabled. Remember that this Agreement continues to apply even after you have reported your Device lost or stolen. In order to ensure that your future Prepaid funds are not compromised, we will suspend your recurring Charges and any automatic “Top Up” program that you participate in (as further described in Section 29) once you notify us that your Device was lost or stolen. However, the Active Period (as defined in Section 29) applicable to your existing Prepaid funds continues to run when the Device is lost or stolen. Accordingly, you must continue to manually Top Up your Prepaid account within 7 calendar days of the end of the active period applicable to the Prepaid funds in your account to maintain your existing Prepaid account balance.
Check your Device manual for troubleshooting tips that might help you solve the problem. See Section 38 if your Device is covered by a manufacturer’s warranty and needs to be repaired. If you give your Device to PC mobile for repair, you are responsible for backing up any personal information and content contained on the Device which you want to preserve and then deleting it (by resetting your Device to factory settings) prior to giving your Device to PC mobile. Visit pcmobile.ca/prepaidfaq to find out how.
If the Device was purchased as part of this Agreement and either the Device is within the manufacturer’s warranty period or PC mobile’s 1 year extended warranty (as set out in Section 38), you will be provided with a loaner device (along with related accessories) (“Loaner Device”) for free, if we have one available. If PC mobile is unable to provide you with a Loaner Device, then your Services will be suspended and we will suspend your recurring Charges and any automatic “Top Up” program that you participate in while your Device is being repaired. However, the active period applicable to your existing Prepaid funds continues to run when the Device is being repaired. Accordingly, you must continue to manually Top Up your Prepaid account within 7 calendar days of the end of the Active Period applicable to the Prepaid funds in your account to maintain your existing Prepaid account balance.
Simply return it to PC mobile in accordance with the documentation accompanying the Loaner Device within 5 business days of receiving your repaired Device, unless instructed otherwise by PC mobile. Please remember that you must delete any personal information and content the Device contains (by resetting it to factory settings) prior to returning the Device to PC mobile.
You’re responsible for the Loaner Device. If you don’t return the Loaner Device in good working order and without visible defects or damage, then you may be charged a Fee to replace the Loaner Device, as set out in the documentation accompanying the Loaner Device without further notice. This Fee may be applied to your account.
You will not receive a monthly bill. You must maintain a positive balance of funds in your Prepaid account in order to use the Services. To add funds to your account, you must “Top Up”. Taxes are extra. Prepaid funds are valid for a specified number of days starting from the time on the day they are added to your account (“Active Period”). Unused funds will expire at the end of the Active Period. Expired Prepaid funds will be restored if you Top Up your account within 7 calendar days of their expiry. If you Top Up your account before your existing Prepaid funds expire (or are used up), then your Top Up will be added to your existing Prepaid funds and the Active Period for the Top Up will apply to the combined amount of Prepaid funds. Prepaid funds are non-refundable. Prepaid funds which are added to your account on a promotional basis may expire at the end of the Active Period and are not restored by Top Up. Any included but unused minutes, text messages or data in Prepaid Rate Plans or Add-ons will not carry over beyond the applicable Rate Plan or Add-On period. If you use an automatic Top Up program to add funds to your Prepaid account, the funds may take up to 48 hours to be deposited into your account. You cannot transfer any funds deposited into your Prepaid account to another account. You must pay all Charges, plus applicable Fees and taxes. Visit pcmobile.ca/prepaidfaq for additional information.
You have a variety of options to Top Up your PC mobile Prepaid account with Prepaid funds. You can Top Up with your credit card or a prepaid card, or participate in a monthly Top Up program with a pre-authorized credit or debit card, or pre-authorize your credit card and do one-time Top Ups with your assigned personal identification number. You can also use the self-serve options available to you, including on your Device. Please visit pcmobile.ca/prepaidtopup for additional information.
How do I correct a payment error?
Please contact PC mobile’s Customer service centre.
You have to contact us within 90 days of the date the Charges and Fees were incurred otherwise we assume you accepted them. If you are entitled to a credit from us, you confirm that you have made no separate claim for a refund for the same amount from a financial institution. We will apply any credits due to you to your PC mobile Prepaid account.
PC mobile will apply any discounts, incentives or promotions to your account while: (a) PC mobile maintains these discounts, incentives, or promotions; and (b) you meet the applicable eligibility requirements. PC mobile may change any discounts, incentives or promotions and their eligibility requirements at any time. Discounts, incentives and promotions will not be applied retroactively.
We do not provide emergency services, but do provide a 9-1-1 Service to assist with emergency call routing (as described earlier). In addition to any 9-1-1 Service Fee, we may charge you itself for providing emergency call routing, we are required to remit mandatory 9-1-1 Fees in accordance with applicable law to some provincial or territorial governments for their provision of emergency services (“Government 9-1-1 Fees”). You agree to pay any applicable mandatory Government 9-1-1 Fees. Visit pcmobile.ca/prepaidfaq for details. See Section 6 for limitations that apply to our emergency call routing 9-1-1 Service.
Remember you are responsible for keeping the contact and payment information you provide to PC mobile for yourself and any authorized users (including name, mailing address, email address, telephone number, credit card or bank account information) up to date. Call our Customer service centre to confirm that the information we have on file is correct.
How does PC mobile and Bell protect my personal information?
Your privacy is important to us. Each of PC mobile’s and Bell’s commitments to privacy protection is found at the end of these Terms of Service for your convenient reference. Each of PC mobile and Bell protects your personal information in a manner consistent with applicable laws and their Privacy Policies available at pcmobile.ca/privacy and bell.ca/privacy, respectively.
To the extent permitted by applicable law, we make no warranties, representations, claims, guarantees or conditions of any nature, express or implied, including fitness for a particular purpose, merchantability, title or non-infringement, with respect to any Services and do not guarantee that communications are private or secure. We assume no liability for any claims, damages, losses or expenses arising out of or otherwise relating to the unavailability of any Services, even where such unavailability occurs after activation of the Services.
PC mobile is not the manufacturer of your Device. Your Device purchased from PC mobile is subject to the manufacturer’s warranty, which is valid typically for 1 year from the purchase date of your Device with your original receipt. Some Devices may have a longer warranty period. Please review the manufacturer’s warranty provided with your Device or through the manufacturer’s website to understand what protection it offers and the duration of the warranty. PC mobile extends the manufacturer’s warranty by 1 additional year. For Devices covered by the manufacturer’s warranty or PC mobile’s extended warranty, please contact PC mobile’s Customer service center. Please visit pcmobile.ca/prepaidwarranty for additional information about warranties. If your Device is not covered by a manufacturer’s warranty or PC mobile’s extended warranty, PC mobile may, but is not required to, arrange with the manufacturer on your behalf to repair an out-of-warranty Device and may charge you Fees plus applicable taxes for such repair Services, which you will be advised of before being charged. We disclaim any other representations, warranties, and conditions, express, implied or statutory, except to the extent that this disclaimer is expressly prohibited by any law that applies to PC mobile or Bell.
To the extent permitted by applicable law, PC mobile’s and Bell's liability for negligence, breach of contract, tort or other causes of action, including fundamental breach, is limited to payment, upon request, for actual and direct damages of a maximum amount of the greater of $20 or an amount equal to the Charges payable by you during any Service outage. Other than the above-mentioned payment and to the extent permitted by applicable law, PC mobile and Bell are not responsible to anyone for any damages, including direct, indirect, special, consequential, incidental, economic, exemplary or punitive damages. This limitation of liability does not apply to damages resulting from physical injuries, death or physical damage to your property wholly caused by PC mobile’s or Bell’s gross negligence.
In addition to the circumstances specifically described elsewhere in this Agreement where we have already stated we are not responsible for any claims, losses or damages, including Section 39, we will not be responsible for any claims related to the distribution of content by you or third parties. More generally, we will not be responsible for failing to meet obligations due to causes beyond its reasonable control, including work stoppage, labour disputes and strikes, pandemics, war, terrorism, civil insurrection, government decree, failure of the public power grid, unlawful acts, your failure to act in accordance with this Agreement, or the act or omission of a telecommunications carrier whose network is used in establishing connection to a point which Bell doesn’t directly serve, acts of nature and all other force majeure events.
Yes. By giving you at least 30 calendar days’ prior notice in writing, we may change: (a) your Services and associated Charges; and (b) Fees. Such changes may include the modification or termination of a Service. We may only change other Services and their associated Charges in accordance with applicable law. We may give you notice of a change by posting it on pcmobile.ca, by sending it to you by email or text message, or by any other reasonable method. Subject to our right to make these changes, no other statements (written or verbal) will change this Agreement.
You may not make any changes to these Terms of Service.
How do I cancel my Services?
Simply do not Top Up and your account will expire as set out in Section 44. Please remember you must contact PC mobile to cancel any pre-authorized debit and credit card authorizations relating to your account.
Yes. We can, without notice and for cause, suspend, cancel or refuse to provide Services to you (including blocking numbers or area codes), or disable your Device. Cause includes: (a) We would have to incur unanticipated, unaccounted for, unusual or unreasonable expenses to provide any Service (such as certain conference services or adult services or to high-cost areas); (b) we have a reasonable suspicion that fraudulent activity has occurred or is likely to occur; (c) if your account remains at $0 for 240 calendar days (or other applicable period) (note: you will also lose your mobile number and other identifiers); (d) you fail to comply with any part of the Agreement, including the Responsible Use Policy; or (e) your use of Services is not consistent with your ordinary usage patterns.
We are not responsible for notifying any third-party providers of services, merchandise or information of the suspension of cancellation of the Services or this Agreement.
Yes. The following sections will continue to survive: Sections 29-33 (Charges and Payment), Sections 35-36 (Your Information), Sections 37-40 (Warranties and Limitation of Liability) and this Section 46 will remain in effect even after the applicable Service or Agreement has been cancelled.
What if parts of this Agreement become unenforceable?
If any part of this Agreement becomes unenforceable, the remaining parts will continue to apply to you and us. Remember that even if we decide not to enforce any part of this Agreement for any period of time, that part still remains valid and we can enforce it in the future.
Bell is federally regulated. This Agreement is governed by the federal laws and regulations of Canada, including the Canadian Radio-television and Telecommunications Commission’s Wireless Code of Conduct which sets out the basic rights of all wireless customers and can be found at crtc.gc.ca, along with additional helpful information.
What if I have a complaint that PC mobile hasn’t been able to resolve?
If you have a complaint that PC mobile’s Customer service department (contact information listed below) has been unable to resolve to your satisfaction, you can contact the Commissioner for Complaints for Telecommunications Services (CCTS): P.O. Box 81088 Ottawa, Ontario, K1P 1B1. Toll-free: 1-888-221-1687. TTY: 1-877-782-2384. Fax: 1-877-782-2924. Email: email@example.com. CCTS website information is at: ccts-cprst.ca.
We may transfer or assign all or part of this Agreement (including any rights in accounts receivable) at any time without prior notice or your consent. You may not transfer or assign this Agreement, your account or the Service without our prior written consent.
You are receiving this Agreement in English because you requested a copy in English. Vous avez demandé que cette entente ainsi que tous les documents en faisant partie soient rédigés dans la langue anglaise mais si vous souhaitez que votre entente soit en français, veuillez communiquer avec nous, aux coordonnées indiquées à la fin de ce document.
We’re here to help. If you have any questions about your Service or your Agreement, we’d be happy to help. Contact us anytime online at firstname.lastname@example.org. Or call #7266 at no charge from your Device, or 1-877-284-6361 toll free, Monday to Friday from 8:30 a.m. to 9 p.m., Saturday from 9 a.m. to 6 p.m. or Sunday from 11:30 a.m. to 5 p.m. in your province/territory of residence. Our mailing address is: PC mobile, Attention: PC mobile Admin Support Team, 200 Boulevard Bouchard, 2nd Floor NO, Dorval, QC, H9S 5X5.
PC and President’s Choice are trademarks of Loblaws Inc.
SCHEDULE A: RESPONSIBLE USE OF SERVICES
Does Bell enforce any rules regarding my use of Services, the Networks or my Device?
Yes. Bell encourages responsible use of the Services. Abuse or misuse of Services, the Networks, or Devices impacts all Customers and is something Bell takes very seriously – and which could result in the termination of your Agreement, or lead to criminal or civil charges. Bell may immediately suspend, restrict, change or cancel all or part of your Services and modify or deactivate your Device without notice or take other necessary protective measures if Bell has reasonable grounds to believe there is a breach of any of these provisions. For example, you are prohibited from:
using, enabling, facilitating, or permitting the use of any Service or your Device for an illegal purpose, criminal or civil offence, intellectual property infringement, harassment (including cyber-bulling, cyber-crime, disruptive, intimidating, annoying or offensive calls/transmissions), or in a manner that would breach any law, regulation or the policies of any Internet host;
enabling, facilitating or permitting the transmission of unsolicited messages such as spamming or phishing. Bell may (i) filter any message determined by Bell to be spam from your in-box to an anti-spam folder and delete this message; and (ii) set a limit on the number of messages a Customer may send or receive through e-mail;
uploading or downloading, making available, transmitting, posting, publishing, disseminating, receiving, retrieving, storing, linking to or otherwise reproducing, offering, distributing, enabling or providing access to information, software, content, files or other material which: (i) is confidential or protected by copyright or other intellectual property rights without prior authorization of the rights holder(s); (ii) is defamatory, discriminatory, violent, obscene, child pornography or hate propaganda; (iii) constitutes invasion of privacy, impersonation, forging, appropriation of identity or unauthorized linking or framing; or (iv) is designed to assist users in defeating technological protection measures (like geoblocks), registration and any other anti-theft mechanisms or in the fraudulent use of telecommunications or broadcasting services;
using any Service for the purpose of reselling, remarketing, transferring, sharing or receiving any charge or other benefit for the use of any Service, or for continuous data transmission or broadcasts (including multi-media streaming, automatic data feeds, automated machine to machine connections or peer-to-peer file sharing, voice over Internet protocol or any other application that is not made available to you by Bell which uses excessive network capacity), or to provide a substitute or back-up for private lines or dedicated data connections such as DSL and/or to operate any server system. If you engage in any of these activities you will pay in full all charges billed to you at a rate which will be the greater of the in-market rate or $30 per megabyte plus applicable taxes, regardless of the total amount due;
attempting to receive any Service without paying the applicable Charges, modifying or disassembling your Device (including the alteration, copying, reproduction of or tampering with electronic serial numbers, IMEI or other identification, signaling or transmission functions or components of your Device), changing any identifier issued by Bell or a Bell company, attempting to bypass the Network, or re-arranging, disconnecting, removing, repairing or otherwise interfering with the Services, Bell equipment or Bell’s facilities;
excessive use of the Services. Bell considers that data usage in excess of 25GB per billing cycle is disproportionate and excessive for network management purposes. Customers whose wireless usage exceeds this threshold may, in Bell’s sole discretion, have their Services suspended, disconnected, changed or restricted, including having data speeds reduced to as low as16 kbps;
adapting, reproducing, translating, modifying, decompiling, disassembling, reverse engineering or otherwise interfering with any software, applications or programs used in connection with the Services (whether owned by or used under licence to Bell) for any purpose including “testing” or research purposes; or modifying, altering, or defacing any of the trade-marks, or other intellectual property made available through the Services or using any indemnity or intellectual property except for the express purpose for which such intellectual property is made available to you through the Services;
posting or transmitting any content, data or software containing a virus, “cancelbot”, “Trojan horse”, “worm” or other harmful or disruptive component or committing any act which may compromise the security of your Internet host in any way (including analyzing or penetrating a host’s security mechanisms); and
using harassing or abusive language or actions, whether verbal, written or otherwise, directed at Bell employees, suppliers, agents and representatives.