Changes to your PC mobile monthly wireless service

Since 2013, PC mobile monthly services have been offered to Canadians as a great choice for their wireless services – providing exceptional value, data protection & support. On October 2nd, 2018 PC mobile monthly customers will continue to receive the same wireless service but will be re-branded to Koodo. PC and Koodo are committed to ensuring a seamless transition and will provide additional information in the coming months.

Please note, this change does not impact PC mobile prepaid services.

Frequently Asked Questions

Here is what you need to know for October 2nd, 2018:

Your Device, Rate Plan & Network: You can continue to use your current mobile device, PC mobile rate plan and the same 4G LTE network as you do today.

Your Account: You can continue to visit selfserve.pcmobile.ca to login and manage your account until October 8th, or dial *611. As of October 9th, the new self-serve link will be myaccount.koodomobile.com.

In-store Support: The Mobile Shop will continue to provide in-store support for your PC mobile service and continues to service Koodo and several other national wireless providers in all of their 181 locations across Canada.

PC Optimum points: You will continue to earn 10 PC Optimum points per dollar from your monthly mobile bill when you pay with your PC Financial Mastercard®. As well, PC Financial World and World Elite Mastercard® cardholders will also continue to earn the additional 10 or 20 bonus PC Optimum points per dollar for the remainder of their current contract.

As a valued PC mobile and Koodo customer, we promise not to make changes to your current rate plan (excluding optional services) before October 2nd, 2020. After that time, Koodo will not make any changes to your current rate plan without notifying you first.

Frequently Asked Questions

What change is occurring?

Effective May 24th, PC mobile monthly rate plans will no longer be offered to new consumers through The Mobile Shop locations across Canada. There will be no impact to existing monthly customers for the remainder of their PC mobile contract term. Current PC mobile monthly customers will continue to receive the same network service and will become Koodo customers as of October 2nd, 2018. Koodo and PC mobile are committed to ensuring a smooth transition and are contacting customers directly to provide more information. This change does not affect PC mobile pre-paid services.

I'm a PC mobile pre-paid customer (I pay for my services through top-ups and I'm not in a term contract), what happens to my current service?

This change does not impact PC mobile pre-paid services. If you are a PC mobile pre-paid customer, your services will remain as is with no change. Your services are provided by Bell Mobility Inc. You will continue using your services as normal.

Will my PC mobile post-paid (monthly) services and device stop working?

No. Your current rate plan and device will continue to work in the same way and operate on TELUS' 4G LTE network as it does today.

Will the quality of my service be impacted?

No. Your device will continue to operate on the same 4G LTE network as it does today for the duration of your PC mobile contract, even after the changeover to the Koodo brand occurs on October 2nd, 2018.

Will my terms of service change with this announcement?

No. Your terms of service will remain the same as they are now under your PC mobile contract for the duration of your current contract term.

Will The Mobile Shop replace PC mobile post-paid (monthly) services with another service?

No. The Mobile Shop locations will continue to offer Koodo, along with several other national wireless providers in all 181 locations. This change does not affect PC mobile pre-paid services offered by Bell Mobility Inc.

What is the difference between The Mobile Shop and PC mobile?

The Mobile Shop is conveniently located in 181 Loblaw grocery stores in Canada offering Loblaw customers a one-stop-shop for wireless services. Customers can choose from a selection of national wireless providers for both monthly and pre-paid wireless services.

PC mobile is a wireless service brand.

I am still within a PC mobile contract term. How will this change affect my current contract?

There will be no changes to your current PC mobile contract as long as you are within your contract term. We promise not to make changes to your current rate plan (excluding optional services) before October 2nd, 2020.

I am on a month-to-month contract term. How will this change affect my service?

As a month-to-month customer, we are committing to honoring the terms and price of your current rate plan (excluding optional services) until October 2nd, 2020.

Where do I go to manage my account?

You can continue to visit selfserve.pcmobile.ca to login and manage your account until October 8th, or dial *611. As of October 9th, the new self-serve link will be myaccount.koodomobile.com. As of October 9th, please use myaccount.koodomobile.com to manage your newly branded Koodo account online. For more information on Koodo, please visit choosehappy.koodomobile.com/welcome.

Can I still make changes to my rate plan via the PC mobile self-serve website?

Yes. You can change your rate plan, update your address and perform other similar account maintenance activities via your self-serve account. As of October 9th, please use myaccount.koodomobile.com to manage your newly branded Koodo account.

What will happen to my current PC mobile monthly bill?

You will continue to receive your monthly bill in your preferred format, whether by E-Bill or by paper. After October 2nd, your bill will be rebranded to Koodo.

I have pre-authorized payments set-up on my current account. Do I have to change anything?

No. Existing PC mobile monthly customers will not have to change anything for their pre-authorized payments to continue working.

I'm a PC mobile customer who pays my monthly bill with my PC Financial Mastercard. What happens to my PC Optimum points?

You will continue to earn 10 PC Optimum points per dollar from your PC monthly mobile bill when you pay with your PC Financial Mastercard®. As well, if you are a PC Financial World and World Elite Mastercard® cardholder you will also continue to earn the additional 10 or 20 bonus PC Optimum points per dollar for the remainder of your current contract.

I am a PC mobile Bring Your Own Device (BYOD) customer. Will my PC mobile SIM card continue to work and will my month-to-month rate plan change?

Your current PC mobile SIM card will continue to work as it does today. Your current month-to-month rate plan, (excluding optional services) will not change before October 2nd, 2020. After that time, Koodo will not make any changes to your current rate plan without notifying you first.

I just signed up for a 2-year PC mobile contract. Can I cancel my contract and return my device?

If you are within the first 15 days of your contract, yes, you can cancel the service and return the device with no cancelation fees.

Can I still unlock my PC mobile device?

Yes. You can still unlock your PC mobile device at no charge by calling our Customer Service centre at 1-855-660-3355.

Can I still pay my PC mobile post-paid monthly bill at The Mobile Shop?

Yes. You can still visit The Mobile Shop to pay your monthly bill, even after the October 2nd rebrand to Koodo.

I am traveling out of country in the coming weeks. Can I still sign up for a PC mobile Travel Pass?

Yes. Existing PC mobile monthly customers can still sign up for the PC mobile Short Term Travel Pass or 30 Day Travel Pass. For more details, please call *611 or 1-855-660-3355.

What do I have to do to become a Koodo customer?

Effective October 2nd, 2018, if you are currently in a PC mobile contract term, you will automatically be rebranded as a Koodo customer. However, the terms of your current PC mobile contract will stay the same under the Koodo brand for the duration of your current contract term.

You can choose to upgrade your device and rate plan to a different Koodo offering before or after your current contract term expires provided that any remaining device balance is paid off. Please visit The Mobile Shop for further information, or visit www.koodomobile.com for details on the Koodo rate plans currently offered at The Mobile Shop.

Who do I call if I have a question or concern related to my current PC mobile service?

If you have a question or concern, please contact Koodo:

By Email: support@koodomobile.com

From a PC mobile Phone: *611 - this is always a FREE call

From Any Other Phone: Toll-free: 1-855-660-3355

Hours of Operation:
Monday to Friday: 8am to 9pm nationally
Saturday: 9am to 8pm nationally
Sunday: 9am to 6pm nationally

Or, visit one of our nearest The Mobile Shop locations for more information.

Will I have to pay more for my services when the transition to the Koodo brand occurs on October 2nd, 2018?

No. Your existing PC mobile contract, rate plan and pricing will remain in effect for the duration of your current contract term. However, you can choose to upgrade your device and rate plan to a different Koodo offering before or after your contract expires provided that any remaining device balance is paid off. Please visit The Mobile Shop for further information, or visit www.koodomobile.com for details on the Koodo rate plans currently offered at The Mobile Shop.

Do I have to wait out my 2-year contract or can I switch to Koodo immediately?

You can choose to upgrade your device and rate plan to a different Koodo offering before or after your current contract term expires provided that any remaining device balance is paid off. Please visit The Mobile Shop for further information, or visit www.koodomobile.com for details on the Koodo rate plans currently offered at The Mobile Shop.

I have a family account with 5 lines. How do I migrate my family account to Koodo?

For each line, the existing PC mobile terms and pricing (excluding optional services) will remain in effect for the duration of the current contract term, however the contract terms for each line may not expire at the same time. To migrate to Koodo you have 2 options:

1. You can migrate all lines at the same time to Koodo provided that any remaining device balance is paid off.

2. You can migrate lines to Koodo one by one as their contract terms expire. In this scenario you will be managing your existing PC mobile account and a new Koodo account with the migrated lines. You will continue to manage the 2 accounts until all lines are migrated to Koodo.

Please visit The Mobile Shop for further information.

Will I be subject to a new credit check if/when I migrate to Koodo?

Yes, you will be subjected to a credit check when you activate a new account with Koodo.

Is The Mobile Shop part of Loblaw?

Yes. The Mobile Shop is a division of Loblaws Inc.

Is The Mobile Shop going away?

No. The Mobile Shop will continue servicing Loblaw customers for their wireless needs. For more information, visit themobileshop.ca.

Can I still get support at The Mobile Shop?

Yes. Customers can still visit their nearest The Mobile Shop location for their mobile needs.

Will my Device Protection Plan that I purchased at The Mobile Shop be affected?

No, your Device Protection Plan terms and conditions will not be affected.

Will the warranty process change?

No, the warranty process will not change. Any device purchased at The Mobile Shop can continue to be serviced at The Mobile Shop for any warranty claims per the warranty Terms and Conditions.

How do I return a device that is within the Money-Back Guarantee period?

You can return the device as per the regular The Mobile Shop return process and policy.

Sign In to Your Online Account

You can continue to sign into your account online at selfserve.pcmobile.ca.

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Have Questions or Concerns?

Visit The Mobile Shop location or dial 611

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