VALIDATING YOUR EMAIL/FORGOT PASSWORD
- What if I forget my password?
Don't worry. You can retrieve your password securely by using our Forgot Password Tool.
- What if I forget my email/username?
Call us at 1-855-660-3355 and we can provide it to you.
- After I click the validation email, I receive a server error.
Open a new browser window, copy the link into the new browser and press Enter. This will validate the email so you can log in.
- I was expecting a validation email or a password reset email, but I never received it. What should I do?
Usually, automated emails from PC mobile show up almost right away. Occasionally, however, it can take up to 24 hours for our email to appear in your inbox. You can also try triggering the email again by using the forgot password tool.
It's also possible our email is being classified as junk mail or spam by your email software. Check your junk or spam folders and make sure that no pcmobile.ca email addresses are blocked in your email settings.
If you're still unable to log in after following these steps, please call us at 1-855-660-3355 and a customer service representative can assist.