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What is Accessibility?

PC mobile provides options to customers who self-identify with a disability that prevents them from completing daily tasks easily to help them get the most out of their mobile service. These include visual, hearing, cognitive, speech or physical impairments.

Who can get accessibility services?

Any customer with accessibility needs.

How can you get accessibility services?

You can learn more about the various accessibility options below.

For specific accessibility features of a device you brought to PC mobile, please reference your device user manual.

Services Available

Text with 9-1-1

When you dial 9-1-1, the 9-1-1 call centre is notified that they need to communicate with you using text (SMS) instead of voice. The 9-1-1 call centre will then initiate text messaging with you to address the emergency.

Call Display

With Call Display, the name of the person calling appears on your phone screen, so you can see who’s calling (and decide if you want to answer or not).

Directory Assistance

If you're visually impaired, you can contact 411 and request to be connected to the number you're looking for. A $2.49 connection fee may be deduced directly from your balance.

Extended trial period

PC Mobile customers with self-identified accessibility needs are eligible for an extended trial period when purchasing wireless service.

IP Relay

IP Relay enables deaf, hard of hearing or speech-impaired (DHHSI) individuals to place and receive text-based relay calls from their personal computer (PC) and/or mobile device. An IP Relay operator will connect an IP Relay caller to a voice party. All calls are strictly confidential. All you need to use PC Mobile IP Relay is a PC and/or mobile device with an Internet connection.

Your rights as a wireless consumer

Learn more about how the wireless code establishes basic rights for all wireless customers. For videos describing terminology commonly used in wireless contracts, click here.

Videos are presented in American Sign Language (ASL). The videos describing terminology also have English captions and an audio voice over track.

PC mobile Phones Accessibility Features

PC mobile phones offer a variety of features – like talk to text, speaker phone, predictive text input, voice dialling and more. For specific accessibility features of a phone you brought to PC mobile please reference your user manual.

Accessibility Feedback

How to provide feedback or request a description of the process in an alternate format

To provide accessibility feedback pursuant to the Accessible Canada Act, or to request a description of our accessibility feedback process in another format, please contact us in any of the following ways.

Email us:
Call us:
Call us using TTY number:

You can submit your feedback anonymously. However, we may be able to better serve you if you provide your name, phone number, province and other details.

By contacting PC® mobile, you agree to the collection, use and storage of your personal information by Loblaw and Bell for the purpose of responding to your accessibility feedback. It will be handled in accordance with the Loblaw Privacy Policy and Bell Privacy Policy.

The designated person responsible for receiving accessibility feedback is
Faye Katsaros (VP, Customer Operations, Care) on behalf of PC® mobile.

Descriptions of our accessibility process are available in the following formats: print, large print, braille, audio format, electronic format, or other agreed-upon formats.