CRTC Wireless code

The Wireless Code of Conduct

Information on the CRTC Wireless Code of Conduct and ASL link

Information about the CRTC Wireless Code

The Canadian Radio-television and Telecommunications Commission (CRTC) has created the Wireless Code so that consumers of wireless services will be better informed of their rights and obligations contained in their contracts with wireless service providers.

The Wireless Code of Conduct

Effective December 1, 2017 the CRTC has made changes to the Wireless Code of Conduct. To learn more about your rights as a wireless consumer and to view the consumer checklist, visit the CRTC website.

If you experience difficulty with your service, you can contact us with your comments or suggestions on any of our products or services. If you are unable to reach a satisfactory resolution, the Commission for Complaints for Telecom-television Services (CCTS) may be able to assist you.

Wireless Code of Conduct in ASL

For sign-language videos describing terminologies that are commonly used in wireless contracts, click here.

For sign language videos with information on contract financial obligations, click here.

For sign language videos with important information on contracts, click here.

For sign language videos with information on plan types and add-ons, click here.

For sign language videos with information on features and services, click here.

For sign language videos with information on coverage and network, click here.

For sign language videos with information on devices and technical support, click here.

Are you a person with a disability?

If so, you have the right to a copy of your contract in an alternative format at no charge and to a longer (30-day) trial period to ensure that the service and phone meet your needs.

Is your service provider respecting your rights? If you are unsure, you have the right to complain. First, try to resolve the issue with your service provider. If you are still unsatisfied, contact the Commissioner for Complaints for Telecommunications Services Inc.

Mail: P.O. Box 81088, Ottawa ON K1P 1B1

Website: www.ccts-cprst.ca

Toll-free: 1-888-221-1687

TTY: 1-877-782-2384

Email: response@ccts-cprst.ca

Fax: 1-877-782-2924