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SIM card & phone support

Transferring your existing service to eSIM

Transfer service to a new device

You can easily transfer your service to another device using your device’s eSIM Quick Transfer.

 

Use eSIM Quick Transfer on iPhone

If both your devices are iPhones running iOS 18.4 or above, you can easily transfer your PC Mobile service using Apple's eSIM Quick Transfer.

Before you start, turn on Bluetooth on both devices and make sure your new device is connected to Wi-Fi or the mobile network.

  1. On your new iPhone, go to Settings > Cellular > Add eSIM.

  2. Touch Transfer from nearby iPhone and a verification code will be displayed.

  3. On your old iPhone, enter the verification code.

  4. Follow the prompts on both devices to confirm the transfer and set up the eSIM.

     

Use eSIM Quick Transfer on Samsung Galaxy devices

If both of your devices are Samsung Galaxy devices running Android 14 and One UI 6.1 or above, you can easily transfer your PC Mobile service to an eSIM on the newer device using Samsung’s eSIM Quick Transfer.

Before you start:

  1. Turn on Bluetooth on both devices

  2. Connect your new device to Wi-Fi (or the mobile network)

  3. Make sure your old device has password protection set up and has a secure screen lock

To use Quick Transfer:

  1. On the new device, go to Settings > Connections > SIM Manager.

  2. Select Add eSIM > Transfer SIM from another device.

  3. You’ll be prompted to unlock your old device and place it next to the new device.

  4. Select Transfer on the old device and enter the verification code displayed on the new device.

  5. Select the SIM you want to transfer to on the new device and confirm that on the old device.

  6. Follow the on-screen prompts to complete the transfer process and set up your eSIM.

     

Use eSIM Quick Transfer on Google Pixel

If both of your devices are Google Pixel 8 series or later, you can easily transfer your PC Mobile service to an eSIM on the newer device using Android’s eSIM Quick Transfer.

Before you start:

  1. Turn on Bluetooth on both devices.

  2. Connect your new device to Wi-Fi (or the mobile network).

  3. Make sure your old device has password protection set up and has a secure screen lock.

To use Quick Transfer:

  1. On the newer device, go to Settings > Networks & Internet > SIMs.

  2. Select Transfer a SIM from another device.

  3. Unlock the older device then scan the QR code as seen on the newer device.

  4. Select Transfer on the older device and follow the prompts.

Once done, you'll see a screen confirming that your PC Mobile eSIM has been transferred.

 

Transfer Service between iPhone/Android

Transfer from Android to iPhone:

Before you start, place your phones next to each other so that you can see the prompts from both phones. Your iPhone must be running on iOS 26 or later. Currently, you can transfer from Google Pixel phones only.

  1. On your iPhone, open the Settings app.

  2. If you don’t have another SIM on your iPhone, go to Cellular > Set Up Cellular > Transfer from Android. If you already have another SIM on your iPhone, go to Cellular > Add eSIM > Transfer from Android.

  3. A QR code will appear on your iPhone. Use your Android camera to scan the QR code.

  4. On your Android, select the phone number that you want to transfer and tap Transfer.

  5. When the transfer is complete, tap Done on your iPhone, and tap OK on your Android.

Transfer from iPhone to Android:

Before you start, place your phones next to each other so that you can see the prompts from both phones. Your iPhone must be running on iOS 26 or later.

  1. On your Pixel phone, open the Settings app.

  2. Tap Networks & Internet > SIMs > Add SIM > Transfer a SIM from another device > iPhone.

  3. Follow the instructions on the screen.

  4. A QR code will appear on your Pixel phone. Use your iPhone camera to scan the QR code.

  5. On your iPhone, select the phone number you want to transfer and tap Confirm.

Transfer service on the same device

You can use your device’s eSIM Quick Transfer function to convert your physical SIM card to an eSIM.

 

Use eSIM Quick Transfer on iPhone or iPad

Before you start, make sure your iPhone is on iOS 18.4 or above, and is connected to Wi-Fi or the mobile network.

  1. On your iPhone, go to Settings > Cellular.

  2. Select the line you want to transfer.

  3. Select Convert to eSIM.

  4. Follow the prompts to complete the service transfer and set up your eSIM.

  5. Once your Mobility service is active, remove your SIM card from your device.

     

Use eSIM Quick Transfer on Samsung Galaxy devices

Before you start, make sure your Galaxy device is on Android 14 and One UI 6.1 or above, and is connected to Wi-Fi or the mobile network.

  1. On the new device, go to Settings > Connections > SIM Manager.

  2. Select the SIM card you want to convert to an eSIM.

  3. Select Convert to eSIM.

  4. Follow the prompts to complete the conversion and set up your eSIM.