Plans, add-ons & services
FAQ topics
Getting started
Manage my account
Balance & Top-Up
SIM card and phone support
Plans, add-ons & services
5G
Long distance
Share a concern
PC Mobile monthly (postpaid) service
911 service
What is 9-1-1 service?
Tips to remember when calling 9-1-1
Limitations of your wireless service
What is basic 9-1-1 (b9-1-1) service?
What is enhanced 911 (e9-1-1) service?
What is text with 9-1-1 (t9-1-1) service?
Costs
Limitations of dialing 9-1-1 using third party VoIP apps on select android devices
Samsung R330: mandatory software update for emergency services (9-1-1)
9-1-1 with Wi-Fi calling
Limitations of Wi-Fi calling on 9-1-1 calls
Are 911 fees included in the monthly plan?
911 Calling Issue – Microsoft Teams
Long distance
Why do I hear a warning message about long distance charges when I make a call on my mobile device?
What are the Long Distance rates for PC Mobile prepaid customers?
Data usage
Can I purchase a Data Day Pass for my $20/mo. plan?
What happens if my usage exceeds the amount of data I have purchased on my data add-on/plan?
Costs
Do the rates change depending on the time of day or day of the week?
How much does international text messaging (also called sms) cost?
How much is picture and video messaging?
Universal network level call blocking
Universal network-level call blocking info
What calls are blocked?
When will UNCB be implemented?
What types of calls will be blocked by PC Mobile?
Wireless Public Alert Awareness FAQs
GPS Location Accuracy Advisory
GPS Location Accuracy Advisory